We are very flexible in working with our customers. Whether you need to liquidate your inventory once or are looking for a long-term and strategic partnership in returns management – we can help you and tailor our services to your needs.
From simple exchanges with Excel files to API integration, everything is possible and technically feasible. We are not worried about different billing models either: from simple purchase to commission models, we can implement everything. Just talk to us, we will find the best option for you.

The easiest way to work with us:
Table with the following minimum information
1. Product-Identifier such as EAN or ASIN
2. Number of products per identifier
3. Condition (overstock, customer returns)
After a short internal analysis, we can give you purchase prices. Due to many automated processes, these are usually higher than the competition. If you can provide more detailed information, this can have a positive effect on the purchase prices.

The (fully) automated option: Depending on the technical requirements of your management software and the size of your company, communication between D2C and your software can also take place via an interface. From the notification of the products to the invoice – we can let all processes run completely automatically. Our software specialists are happy to discuss the technical requirements with you or your IT team.
At our company, there are no exceptions. We can support in all product categories.
For cooperation with D2C ReCommerce, no minimum quantity is necessary. We look forward to hearing from you.
The cost structure depends on the type of cooperation:

Purchase of returns/overstock: In this model, there are no costs or fees. We will buy the goods from you at an agreed price and independently market them.

Marketing on a commission basis: In the case of successful mediation of overstock/surplus goods to our B2B cooperation partners, we receive a commission. In the case of returns, we take care of the item inspection and reconditioning, and receive a commission for the successful marketing of the items through B2C marketplaces.

Outsourcing the return process or partial process steps: The fees for the return processes depend on various factors, such as the product categories, the volume, whether the items need to be reconditioned, what service level is agreed upon, and more. We look forward to hearing from you and explaining the fee structure to you individually.
We do not charge any fees for onboarding new customers.

Useful information

1.Overstock ties up cash flow.
Of course, you sell your products with the goal of turning your inventory into profit. But when you have overstock, your working capital is tied up in those items and cannot be used to pay for expenses, investments, or new products.

2. Overstock can lead to higher storage costs.
As your overstock accumulates in the warehouse, it can lead to space constraints, which inevitably leads to higher costs. Rent, maintenance, or insurance may all increase. Additionally, labor costs will also increase as managing the warehousing and even inventory will require more personnel.

3. Overstock can lead to inventory devaluation.
Most products are not price stable and lose value over time. So, you will often have to sell overstock at large discounts. When inventory management is neglected, it quickly results in profit loss. The longer you wait to take action, the greater the value loss will be.

4.Overstock wastes resources.
An accumulation of unsold products always means a waste of resources – whether energy or labor costs. It becomes even worse when products cannot even be sold at large discounts because, for example, the expiration date has passed. The only logical solution seems to be disposal, to get rid of the overstock. Consumer awareness has changed in recent years. Many customers are increasingly preferring companies that are environmentally and socially sustainable. So, destroying goods can lead to major image problems.

Uncontrolled handling of overstock can greatly negatively affect profitability. Once you have a lot of excess inventory, the price reduction seems to be the only logical solution. This, of course, has a negative effect on your margins. Your warehouse is full and costs are painfully increasing. Even if you plan for disposal of your surplus, your costs increase and therefore profitability.

The solution for this unpleasant situation is to speak with an expert with years of experience. At D2C ReCommerce, we can help you manage your overstock. Whether you only want our consulting services, want to move forward with marketing your products with us, or want us to buy your overstock, we are the right partner! Focus on processes that generate revenue. We’ll take care of the rest.
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The high number of returns in online retail is a significant cost driver. According to a study, 80% of retailers say the costs are “significant to severe.” As you know, the return process must be quick and easy for your customers. Only then can you build trust and your customers will continue to buy from you.

To create a pleasant return experience for the customer, a lot of effort is required. Let’s take a closer look at the cost drivers:

High storage and equipment costs.
To process returns internally, space must be kept free, from receiving the goods, to sorting and refurbishing. This can also mean that specialized workstations are required, as well as replacement parts, new packaging, etc. Costs for your IT and general maintenance also come into play and add up.

Return processing leads to increased labor costs.
Return processing can be a very labor-intensive manual process. Employees must take in the goods, sort them, transport them, grade them, restock them, and relist them. Customer service also takes up some of its capacity for return inquiries. This high level of effort is often not proportionate to the resulting sales.

Returns lead to high shipping costs.
Returns may be free for customers, but not for companies. Costs can occur that could have been avoided. If the returns are offered again, the grading quality and description in the offer must be excellent. Many people buy used but still expect the highest quality. In the worst case, the customer sends the item back again.

Returns lead to wasting resources.
Many companies simply give up on traditional return processing – it’s usually too complex and time-consuming – and just dispose of the products. Not with us – disposal is the worst possible way, as it incurs costs and does not fit into a holistic sustainability concept. Many customers now take such sustainability concepts into account in their purchasing decisions.

Returns are part of the everyday life of an online retailer!
However, handling these returns should be efficient and smart, as it otherwise becomes a cost driver that minimizes profits. That’s where we come in. Contact us – let’s talk about it.

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